Privacy Policy

1. Personal Information We Collect

VANOIRA operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). VANOIRA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact details including your name, address, billing address, shipping address, telephone number, and email address.
  • Financial information including credit or debit card details, financial account numbers, payment information, transaction details, payment method, payment confirmations, and other information required to process payments.
  • Account information including your username, password, security questions, preferences, and account settings.
  • Transaction information including products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as information about your previous transactions.
  • Communications with us including information you provide when you contact VANOIRA, such as customer service requests or other inquiries.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including information about how, when, and in what way you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with personal information.
  • Automatically through the Services including information collected from your device when you use our products or services or visit our website, including through cookies and similar technologies.
  • From our service providers including when we work with third parties to provide or support certain technologies or services and they collect or process personal information on our behalf.
  • From our partners or other third parties that may provide us with information in connection with the Services.

3. How We Use Your Personal Information

Depending on how you interact with VANOIRA and which Services you use, we may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide and operate the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and products you are interested in, send notifications relating to your account or orders, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and provide a more personalized shopping experience. We may also use your information to better understand, tailor, and improve the Services.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements for products or services on the Services or other websites. These communications or advertisements may be based on products you have previously purchased, products you have added to your cart, or other activity on the Services.
  • Security and Fraud Prevention. We may use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account access details with anyone else.
  • Communicating with You. We use your personal information to provide customer support, respond to your questions and requests, provide effective services, and maintain our relationship with you.
  • Legal Reasons. We may use your personal information to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement or government authorities. We may also use information to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms, policies, or other applicable requirements.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, service providers, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and advertise products or services to you. Shopify may support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners may process your information according to their own privacy policies and notices. Depending on where you live, you may have the right to request that we do not share certain information for targeted advertising or marketing based on your online activity.
  • When you direct, request, or consent to us disclosing certain information to third parties, such as when information is required to ship products to you or when you use social media widgets or login integrations.
  • With our affiliates or other entities within our corporate group, where applicable.
  • In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy; to comply with applicable legal obligations, including subpoenas, search warrants, or similar requests; to enforce applicable terms or policies; or to protect and defend the Services, our rights, and the rights of our customers or other individuals.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. Information that you submit through the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than the country in which you reside.

To help protect, grow, and improve our business, VANOIRA may use certain Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information relating to your interactions with VANOIRA, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information for those purposes, including responding to requests relating to your rights over the use of your personal information.

For more information about how Shopify handles personal information and the rights that may be available to you, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights regarding personal information processed by Shopify through the Shopify Privacy Portal.

6. Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by VANOIRA, we recommend reviewing that website’s privacy policy, security practices, and other terms and conditions.

VANOIRA does not guarantee and is not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by or found on such third-party websites or platforms.

Information that you provide through public or semi-public venues, including information shared through third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms and may be used by us or third parties without limitation as to its use.

The inclusion of links to third-party websites does not, by itself, constitute an endorsement of the content, owners, or operators of those platforms, except where expressly stated on the Services.

7. Children’s Data

The Services are not intended for use by children, and VANOIRA does not knowingly collect personal information from children who are below the age of majority in their applicable jurisdiction.

If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below and request that the information be deleted.

VANOIRA does not knowingly share or sell personal information of individuals under 16 years of age where such terms are defined under applicable law.

8. Security and Retention of Your Information

Please understand that no security measures are completely perfect or impenetrable, and we cannot guarantee absolute security of your personal information. Information that you send to us may also not be completely secure while it is being transmitted. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, complete or support transactions, comply with legal obligations, resolve disputes, or enforce applicable agreements, terms, and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to legal exceptions or limitations:

  • Right to Access / Know. You may have the right to request access to the personal information that VANOIRA holds about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. In certain circumstances, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to another party.
  • Managing Communication Preferences. We may send promotional emails to you, and you may opt out of receiving these communications at any time by using the unsubscribe option included in our emails. Even if you opt out of promotional communications, we may continue to send non-promotional communications, such as messages concerning your account, purchases, or orders.

You may exercise any applicable rights through the options provided on the Services or by contacting us using the contact details below. For more information about how Shopify processes personal information and the rights that may be available to you, including rights relating to information processed by Shopify, you may also consult the Shopify Privacy Portal.

VANOIRA will not discriminate against you for exercising any applicable privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where permitted by law, you may also designate an authorized agent to submit a request on your behalf. Before accepting such a request, we may require proof that you have authorized the agent to act on your behalf and may require you to verify your identity directly with us.

We will respond to privacy requests within the timeframe required by applicable law.

10. Complaints

If you have concerns or complaints regarding how VANOIRA processes your personal information, please contact us using the contact details provided below.

Depending on where you live, you may also have the right to appeal a decision relating to your privacy request or submit a complaint to your local data protection or privacy authority.

11. International Transfers

Please note that your personal information may be transferred to, stored in, or processed in countries outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized data-transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contractual safeguards issued or recognized by the relevant UK authority, where applicable, unless the transfer is made to a country that has been determined to provide an adequate level of protection.

12. Changes to This Privacy Policy

VANOIRA may update this Privacy Policy from time to time to reflect changes to our business practices, the Services, or for other operational, legal, or regulatory reasons.

When we make changes, we will publish the revised Privacy Policy on this website and provide any notice required by applicable law.

13. Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact VANOIRA by email at info@vanoira.com.