Refund Policy
1. Return Policy
VANOIRA offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or other proof of purchase.
To request a return, please contact us at info@vanoira.com.
If your return is approved, we will provide you with instructions on how and where to send your package. Return shipping costs are the responsibility of the customer and are not covered by VANOIRA. Items returned without first contacting us and receiving return instructions may not be accepted.
If you have any questions regarding a return, you can always contact us at info@vanoira.com.
Damages and Issues
Please inspect your order as soon as you receive it. If your item is defective, damaged, or you have received the wrong product, please contact us immediately so that we can review the issue and determine the appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including perishable goods, custom-made or personalized products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you are unsure whether your particular item is eligible for return, please contact us before sending anything back.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The quickest way to receive the product you want is to return the item you currently have. Once your return has been approved and processed, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the return policy described above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.
As with our standard returns, the item must be returned in the same condition in which you received it: unworn or unused, with its original tags and packaging. You will also need your receipt or other proof of purchase.
Refunds
Once we receive your returned package, we will inspect the item and notify you whether your refund has been approved.
If your refund is approved, the amount will automatically be refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process the refund and make the funds available in your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@vanoira.com.
2. Shipping & Delivery
Below you can find the average processing and delivery times for VANOIRA orders.
After an order has been placed, we generally require 1–3 business days to process it. During the working week, most orders are processed within one business day. Orders placed on Friday evening or during the weekend may require additional processing time.
Once your order has been processed, it will be dispatched for delivery. Delivery generally takes an average of 8–12 business days.
We aim to make the ordering and delivery process as simple and convenient as possible. If you have any questions, concerns, or issues regarding your order or delivery, please contact our customer service team at info@vanoira.com.
3. Placing an Order
Placing an order with VANOIRA is simple. Visit the product page and add the item you would like to purchase to your shopping cart by clicking “Add to cart.”
Before proceeding to checkout, please carefully check that you have selected the correct size, color, quantity, and any other available product options.
On the information page, enter your shipping details and carefully review all information to make sure it is accurate before continuing.
During the shipping step, you will have another opportunity to review your shipping and address details before completing your order.
4. Shipping Costs
VANOIRA covers the shipping costs for every order. All products are delivered to your doorstep free of charge, with no minimum order value required.
5. Payment
You can choose from the secure payment methods available during checkout.
All available payment methods are SSL-encrypted to help provide a secure payment environment. After selecting your preferred payment method, click “Complete Order” and follow the instructions displayed during the checkout process.
6. Return Shipping Costs
Please note that return shipping costs are the responsibility of the customer. VANOIRA does not provide free return shipping unless this is explicitly stated otherwise.
7. How Can I Return My Order?
If your order meets the return conditions described above, please contact us before sending your package:
Our customer service team will provide you with the necessary instructions for completing your return.
Do not send your package back before contacting us, as returns sent without prior authorization or instructions may not be accepted.