Shipping Policy
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be returned in the same condition in which you received it:
- Unworn or unused
- With all original tags attached
- In its original packaging
- With your receipt or other proof of purchase
To request a return, please contact us at info@vanoira.com before sending the item back.
If your return is approved, we will provide you with instructions on how and where to return your package. Return shipping costs are the responsibility of the customer and are not covered by VANOIRA.
Items returned to us without first contacting our customer service team may not be accepted.
If you have any questions about our return policy, please contact us at info@vanoira.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives defective or damaged, or if you receive the wrong item, please contact us immediately.
When contacting us, please provide your order details and, where possible, photos of the item and the issue. This allows us to review the situation and determine the appropriate solution.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods
- Custom-made or personalized products
- Personal care products
- Hazardous materials
- Flammable liquids or gases
If you are unsure whether your specific item is eligible for a return, please contact us before sending it back.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
If you would like to exchange an item for a different product, size, color, or variation, the fastest option is to return the original item.
Once your return has been accepted, you can place a new order for the item you would like instead.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
The 14-day period begins on the day you, or a third party designated by you, receives the goods.
The item should be returned in the same condition in which you received it:
- Unworn or unused
- With its original tags
- In its original packaging
- With your receipt or proof of purchase
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund and make the funds available in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@vanoira.com.
Shipping & Delivery
We aim to make the ordering and delivery process as simple and convenient as possible.
Order Processing
Once you place an order, we generally require 1–3 business days to process it.
During the working week, orders are usually processed within one business day. Orders placed on Friday evening or during the weekend may require additional processing time.
Once your order has been processed, it will be dispatched for delivery.
Delivery Time
After your order has been dispatched, delivery generally takes an average of 8–12 business days.
Please note that delivery times are estimates and may vary depending on circumstances such as the destination, carrier, holidays, or other unforeseen delays.
If you have any questions or concerns regarding your order or delivery, please contact our customer service team at info@vanoira.com.
Placing an Order
Ordering from VANOIRA is simple.
Visit the product page and select the product you would like to purchase. Add the item to your shopping cart by clicking “Add to cart.”
Before proceeding to checkout, please carefully check that you have selected the correct:
- Size
- Color
- Quantity
- Other available product options
On the information page, enter your shipping details and carefully review all information to make sure it is correct before continuing.
During the shipping step, you will have another opportunity to review your address and shipping details before completing your order.
Shipping Costs
We cover the shipping costs for every order.
All our products are delivered to your doorstep free of charge, with no minimum order requirement.
Payment
You can choose from the secure payment methods available during checkout.
All available payment methods are SSL-encrypted to help provide a secure payment environment.
After selecting your preferred payment method, click “Complete Order” and follow the instructions displayed during checkout.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. VANOIRA does not provide free return shipping unless this is explicitly stated otherwise.
Please keep your return shipment tracking information until your return has been successfully received and processed.
How Can I Return My Order?
If your order meets the return conditions described above, please contact us first at:
Our customer service team will provide you with the necessary return instructions, including information about where and how to send your package.
Please do not return your package before contacting us. Returns sent without prior contact and return instructions may not be accepted.
For any additional questions regarding returns, refunds, exchanges, or delivery, please contact VANOIRA Customer Service at info@vanoira.com.